Thursday, September 23, 2010
CTS-120 Project 9-1
Tuesday, September 21, 2010
CTS-120 Project 8-6
Thursday, September 16, 2010
CTS-120 Project 6-1
CTS-120 Project 5-1
CTS-120 Project 7-3
Tuesday, September 14, 2010
CTS-120 Project 3-1
CTS-120
Project 3-1
Dave Mathis
1.) In the role of desk-side support to users, what do you think is your strongest social skill that would help you succeed in this role?
Probably my ability to be patient, kind and have a sense of humor.
2.) What is likely to be your greatest interpersonal weakness that might present a challenge to you in this role?
My randomly timed inability to pay full attention.
3.) What is one change you might consider making that will help you to improve on this weakness?
Take some kind of medication for my Attention Deficit Disorder, ha.
4.) In the role of phone support at the help desk, what part of that job would you enjoy the most? What part would give you the greatest challenge?
-I would enjoy being able to help someone troubleshoot their problems, It would really only be enjoyable if the person listened well, and followed directions and there wasn’t any problems. Other than that I can’t see it as being very enjoyable at all.
-The part that would give me the greatest challenge would probably be keeping hope that I can actually help them with the problem, depending on how bad the problem is.
5.) When making on-site calls to corporate branches, what part of this job would you enjoy the most? What interpersonal skills, if any, would you need to develop so that you could do your best in this role?
Well, I would enjoy because odds are if I’m calling a corporate branch, I wouldn’t need to worry about it being someone I can’t understand, or someone that doesn’t have a single clue as to what they’re asking of me.
Interpersonal skills to develop, would probably have to be to watch my language. I can have quite the sailors mouth sometime.
Friday, September 3, 2010
CTS-120 Project 2-2
CTS-120 Cleaning Lab
CTS-120 Project 2-1
CTS-120 Project 1-1
1. Microphone – Not used very often, My laptops sound card is trash anyway. It’d be nice to have a Line In Port though..
2. Headphones – Used quite often.
3. AC Adapter Port – Used very often
4. VGA Input – Not used very often
5. Ethernet Port – Never been used, usually just get wireless.
6. ??? – I think it’s some other kind of display output. But it’s just.. it’s not a button, or a jack, or an input, it looks as though there is a cap over whatever it is, but I can’t seem to get the cap off.
7. USB Port – Used very often for connecting storage devices/alternate input devices
8. SD-MS Card Reader – Used quite often, I use an SD Card for a couple of things.
9. CD-DVD Reader/Writer – Used somewhat often, but not very much.
10. USB Port
11. 56k Modem – Never been used.
12. K-Lock – Not totally sure what this is, but I’ve never used it.